跨境电商客服常用英语回复短语

跨境电商客服要面对的是国外客户，英语是最重要用的语言，那么在客服的日常工作中下面常用英语回复短语可以背诵下来，有效进步客服服务程度。

我明确您的意思。

I know what you mean.

I understand what you mean.

Got it. （非常口语化，合适于很熟习亲近的人之间。）

我不太明确您的意思。

I do not quite understand what you meant.

I have some problem understanding what you meant.

附件是……，请参阅。

Please kindly find the attached ……

Attached please kindly find the ……

Enclosed is the ……, please kindly find it.

Attached you will find……

我已经收到您的邮件。

I have received your email (yesterday/last week/this morning……).

Your email has been received.

非常感激您的回信。

Thanks very much for your early reply.

Thank you for your email.

能具体说明一下么？您能在说的清晰一点么？

Could you please put it in a clearer way?

Could you please explain it in detail?

Could you please further explain it?

What do you mean exactly by saying……？

如有问题，请随时和我接洽。

Contact me if you have any problem.

If there is any uncertainty, feel free to contact me.

Call me if you have any problem.

如有建议，请指出。

Please let me know if anything needs to be improved.

Your advice/suggestion will be greatly appreciated.

我会进一步修正/检讨的。

I will further modify it.

I will further check it.

一旦确认，我会立刻/第一时光通知您的。

Once confirmed, I will let you know immediately.

Once confirmed, I will notice you ASAP.

（*ASAP=as soon as possible 尽快）

愿望尽快得到您的回复。

I’m looking forward to your early reply.

Your promote reply will be greatly appreciated.

Your early reply will be highly appreciated.

愿望您一切都好/万事如意。

I hope everything goes well with you.

I wish you all the best.

我想跟你电话讨论下报告进展和XXX项目标情形。

I want to talk to you over the phone regarding issues about report development and the XX project。

如果存取文件有任何问题请和我接洽。

Shall you have any problem accessing the folders, please let me knows。

谢谢你，愿望能听到更多你对评估和日程筹划的建议。

Thank you and look forward to having your opinion on the estimation and schedule。

等待您的反馈建议！

Look forward to your feedbacks and suggestions soon。

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