亚马逊背后的服务支撑团队,如果愿意花时光去搜索,那么网上都能搜索到一大堆的接洽接洽方法,不如做一个聚集,便利以后用的时候,直接提取就好了。
亚马逊总裁贝索斯的邮箱:
jeff@amazon.com
亚马逊官方邮箱:
notice@amazon.com
seller-evaluation@amazon.com
pq-review@amazon.com
account-confirmation@amazon.com
cn-seller-verification-enquiry@amazon.co.uk
亚马逊VE申请邮件:
vendorexpress@amazon.com
审核卖家评级表示:
seller-performance-policy@amazon.com
「账号申述用」
品牌外观专利侵权:
copyright@amazon.com
知识产权侵权解决后撤诉
US:notice@amazon.com
UK:notice@amazon.co.uk
FR:notification@amazon.fr
DE:benachrichtigung@amazon.de
IT:notifica@amazon.it
ES:aviso@amazon.es
IN: notice@amazon.in
MX:notice@amazon.com.mx
亚马逊账号冻结后的余额处置:
payments-funds@amazon.com
店铺被关闭货款申述邮箱
US:merchant-reserve-inquiry@amazon.com
CA:payments-investigate@amazon.ca
UK:payments-investigate@amazon.co.uk
FR:investigation-amzpayments@amazon.fr
DE:payments-nachforschungen@amazon.de
IT:payments-investigate@amazon.it
ES:investigacion-pagos@amazon.es
IN:payments-investigate@amazon.in
MX:payments-funds@amazon.com.mx
受恶意攻击或者讹诈邮件:
题目:「feedback abuse report」 + 「卖家店铺名」发送到:investigate@amazon.com
帐号不能登录怎么移除FBA库存?
接洽亚马逊付款的邮箱:payments-investigate@amazon.com;
讯问你的产品清单,告知他须要移除库存,他会给你一个产品清单和移除库存的费用,如果你的账号余额不足的话会给你一个亚马逊的收款账号,你按请求把钱转过去,然后再回邮件告知他,把地址给他,就给你移除了。
产品德量(PQ)问题申述 (例如产品被下架)
US:seller-performance-policy@amazon.com
UK:seller-performance-policy@amazon.co.uk
FR:politique-performance-vendeur@amazon.fr
DE:verkaeufer-performance-richtlinie@amazon.de
IT:performance-venditore-politiche-di-condotta@amazon.it
ES:politicas-performance-vendedor@amazon.es
IN:seller-performance-policy@amazon.in
MX:politicas-performance-vendedor@amazon.com.mx
亚马逊各站点绩效团队邮箱:
US: seller-performance@amazon.com
UK: seller-performance@amazon.co.uk
FR: performance-vendeur@amazon.fr
DE: verkaeufer-performance@amazon.de
JP: alliance@amazon.co.jp
ES: performance-vendedor@amazon.es
IT: performance-venditore@amazon.it
CA: seller-performance@amazon.ca
用登录邮箱应用英语发送,发邮件时态度恳切、并在末尾再次注明你的登录邮箱,便利对方查询。
亚马逊投诉跟卖的入口:
1.从AM后台Contact Seller Support开case投诉, Report a violation
https://sellercentral.amazon.com/hz/contact-us
2.以权力人身份投诉侵权 https://www.amazon.com/gp/help/reports/infringement
3.以买家身份test buy投诉 http://www.amazon.com/gp/help/reports/contact-us
第四个办法:品牌+律师信 专利+律师信 amazon exclusive 重度垂直的产品策略
详情可添加微信好友,获取相关业务资料。